Billing Terms & Conditions

This Payment Policy explains how payments are processed when purchasing products from Arlune and ensures a secure, transparent transaction experience.

1. Accepted Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth. We accept:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, Discover
  • PayPal
  • Apple Pay, Google Pay, and Shop Pay

All payments are processed in British Pounds (GBP).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment is received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Prices and Currency

  • All prices on the Site are listed in GBP (£).
  • Prices are subject to change without prior notice.
  • Customers will not be charged any additional taxes at checkout for orders delivered within the United Kingdom.
  • We offer free standard shipping throughout the United Kingdom.

4. Payment Security

  • We use SSL encryption and trusted payment gateways to secure your transactions.
  • No credit card or payment details are stored on our servers.

5. Refunds and Chargebacks

For any issues, please contact us before initiating a dispute: support@arlune.co.uk

6. Fraud Prevention

  • We reserve the right to cancel or suspend any order suspected of fraud or unauthorised activity.
  • Identity verification may be requested if a payment is flagged for potential fraud by our payment provider.

7. Contact Information

For questions or concerns regarding these Terms, contact us at:

Store Name: Arlune

Company Name: Collekta Ltd

Company Number: 15669435

Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom

Phone: +44 7460741535

Email: support@arlune.co.uk

Customer Service Hours:

Monday–Friday: 9:00 a.m. to 5:00 p.m. (GMT - London)

Saturday–Sunday: Closed

Order Cut‑Off Time: 5:00 PM (GMT - London)

We aim to respond to all messages within 24 hours.