Abstract Stone Wall Lamp

This Shipping Policy applies to all orders placed within the United Kingdom.
It is designed to provide clear and transparent information regarding our shipping times, costs, and delivery methods.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to all regions of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

At this time, we do not deliver to the Channel Islands or P.O. boxes.

2. Shipping Costs

We offer free standard shipping on all UK orders — there are no hidden charges or additional fees at checkout.

3. Order Processing and Delivery Timeframes

Order processing time: 3–5 business days (Monday–Friday)

Transit time: 5–10 business days (Monday–Friday)

Estimated delivery time: 8–15 business days from the date of order

Orders placed after 5:00 p.m. GMT, on weekends, or on public holidays will be processed on the next business day.

Please note that the delivery times may vary slightly during busy periods or due to courier delays.

4. Delivery Partners

We work with trusted UK couriers to ensure fast and secure delivery, including:

• Royal Mail
  
• DHL
• Evri (Hermes)

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

• Newly shipped orders: Please allow 3–5 business days for tracking information to be fully updated.
• Orders already in transit: If your tracking has not updated for several days, it usually reflects the next shipping hub or delivery checkpoint — updates may take 3–7 business days to appear.
• Concerns about tracking: If you still have questions regarding your parcel’s status, please contact our customer service team at support@arlune.co.uk.

You can easily track your shipment through our order tracking page.

6. Delivery of Fragile and Oversized Items

We take special care when packing and delivering home décor products, including fragile, glass, or bulky items.

All orders are securely packaged to prevent damage in transit.

Please inspect your order upon delivery and notify us immediately if any damage has occurred.

7. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, unexpected circumstances may affect delivery, like severe weather, Courier strikes, operational disruptions, Customs inspections etc. If your order exceeds the expected delivery window, please contact us via support@arlune.co.uk. We will liaise with the courier promptly to provide an update or resolution.

8. Delivery Issues

If you experience delays, lost parcels, or incorrect deliveries, please contact us promptly at support@arlune.co.uk with your order number. We will work directly with the courier to resolve the issue as quickly as possible.

9. Order or Address Modifications

If you need to make changes to your order or delivery address, please contact us within 12 hours of purchase. Once an order has been shipped, we are unable to modify or reroute it.

To request a modification, email: support@arlune.co.uk

10. Packaging Sustainability

We are committed to minimising our environmental impact. Where possible, we use eco-friendly and recyclable packaging materials for all shipments.

11. Updates to This Policy

This Shipping Policy may be updated periodically to reflect changes in our logistics operations or service providers.
We encourage customers to review this page regularly for the most up-to-date information.

1. What is your return policy?

You can return items within 30 days of delivery for a full refund. To initiate a return, please contact us at support@arlune.co.uk.

Return shipping costs are paid by the customer, unless the product is damaged or incorrect.

2. What shipping options and costs do you offer?

We offer free shipping on all orders within the UK.

3. How long does shipping take?

• Processing time: 3–5 business days (Monday–Friday)
• Transit time: 5–10 business days (Monday–Friday)

You will receive a notification once your order has been dispatched.

4. What payment methods do you accept?

We accept:

• Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, Discover
• PayPal
• Apple Pay, Google Pay, and Shop Pay

All payments are processed in GBP (£).

5. Do you offer discounts or promotional codes?

Occasionally, we offer promotional codes and discounts. Any active promotions will be displayed on the Site.

6. Is a product available?

If a product is out of stock, this will be indicated on the product page. You may sign up for a notification to be alerted when the product becomes available again.

7. Do you provide product guarantees?

We stand behind the quality of our products. If you experience any issues, please contact us at support@arlune.co.uk and we will provide a replacement or refund as appropriate.

8. Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your delivery.

9. How can I contact customer service?

You can reach us via Email: support@arlune.co.uk or Phone: +44 7460741535

We aim to respond to all enquiries within 24 hours.

10. What happens if my item is damaged or incorrect on delivery?

Please contact us immediately at support@arlune.co.uk. We will arrange for a replacement or a full refund, depending on your preference.

11. What is your cancellation policy?

Orders can be cancelled within 12 hours after placing the order, full refund will be issued without any deduction from the original amount. Please contact us as soon as possible to request changes. Once an order has been dispatched, it cannot be cancelled.

12. Are my payment details secure?

Yes. We use secure encryption technologies and trusted payment gateways to protect your payment information.

13. Do you have a physical store?

No. We operate exclusively online and do not have a physical retail location.

14. Do you offer gift packaging or gift cards?

Currently, we do not offer gift packaging or gift cards.